Privacy Policy

Reliance Office Support

Reliance Office Support is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We may collect personal information necessary to provide our services, including but not limited to:

Name and business name
Email address and phone number
Postal address
Employee and payroll information (where applicable)
Financial and administrative records
Any information you provide when contacting us, requesting a quote, or engaging our services

We only collect information that is reasonably necessary for our business operations.

2. How We Collect Information

Personal information may be collected when you:

Contact us via our website, email, or phone
Complete a form or request a quote
Engage our services
Provide information as part of payroll, admin, or finance support

Information may be collected directly from you or from authorised third parties, such as your accountant or bookkeeper, where appropriate.

3. Use of Personal Information

We use personal information to:

Provide administrative, payroll, HR, and finance support services
Communicate with you regarding services or enquiries
Prepare proposals, quotes, and service agreements
Meet legal and regulatory requirements
Improve our services and business operations

We do not use your information for marketing purposes without your consent.

4. Disclosure of Personal Information

We may disclose personal information:

To your nominated accountant, bookkeeper, or professional adviser
To service providers who assist in delivering our services (e.g. payroll or software platforms)
Where required or authorised by law

We do not sell, rent, or trade personal information to third parties.

5. Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically using secure systems, including cloud-based platforms. Access is restricted to authorised personnel only.

6. Access and Correction

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below.

7. Website Use and Cookies

Our website may collect limited information such as IP address, browser type, and pages visited for analytics purposes. This information is used to improve website functionality and user experience.

We do not use cookies to collect personally identifiable information.

8. Retention of Information

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Reliance Office Support
Email: admin@relianceofficesupport.com.au